Privacy Policy

For the purposes described in this privacy notice, we may collect the following personal data: • Identification data: full name, date of birth, nationality, CURP, RFC. • Contact data: address, telephone number, email address. • Financial data: information about income, expenses, debts, credit history and assets (provided voluntarily during consulting sessions). • Browsing data: IP address, browser type, pages visited within the site, time spent, cookies and tracking technologies. We do not collect sensitive personal data. If additional information of a sensitive nature is required for the provision of specialized services, your express written consent will be requested.

Your personal data will be used for the following primary purposes, necessary for the provision of our services: • Registration and management of your user account. • Provision of personalized financial consulting services. • Eligibility assessment for social support programs. • Communication regarding the status and progress of your procedures. • Issuance of invoices and tax receipts. Secondary purposes: • Sending information about new programs and services. • Conducting satisfaction surveys. • Preparation of aggregated and anonymous statistics for service improvement. If you do not wish your personal data to be processed for secondary purposes, you may send an email to privacidad@mextivamx.com indicating your refusal.

Mextivamx may transfer your personal data to the following entities without requiring your consent, in the terms of article 37 of the LFPDPPP: • Competent authorities when required by law or in compliance with judicial resolutions. • Financial institutions with which procedures are carried out on your behalf and with your express authorization. • Technology service providers acting as data processors, subject to confidentiality obligations. Outside the aforementioned cases, we do not share your personal data with third parties without your prior consent.

You have the right to Access, Rectify, Cancel or Object (ARCO rights) to the processing of your personal data. To exercise any of these rights, you may send your request to privacidad@mextivamx.com with the following information: • Full name and address or other means to communicate the response. • Documents proving your identity or the legal representation of the data owner. • Clear and precise description of the personal data for which you wish to exercise any ARCO right. • Any other element or document that facilitates the location of your data. We will respond to your request within a maximum of 20 business days from the date of receipt.

Mextivamx implements administrative, technical and physical security measures to protect your personal data against damage, loss, alteration, destruction or unauthorized use, access or processing, including: • Data-in-transit encryption using TLS 1.3 protocol. • Storage on ISO 27001 certified servers. • Role-based access control with multi-factor authentication. • Quarterly security audits conducted by independent third parties. • Regular staff training on data protection matters.

Our website uses cookies and similar technologies. For more information, please consult our Cookie Policy.

Mextivamx reserves the right to modify this privacy notice at any time. Changes will be published on this same page and, in the case of substantial changes, registered users will be notified by email. We recommend that you periodically review this notice.

For any inquiry related to the processing of your personal data, you may contact us through: • Email: privacidad@mextivamx.com • Phone: +52 (55) 4170-8832, extension 204 • Address: Av. Paseo de la Reforma 505, Floor 12, Col. Cuauhtémoc, C.P. 06500, Mexico City If you consider that your right to personal data protection has been violated, you may file a complaint with the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI), www.inai.org.mx.